RESERVATION, CANCELLATION AND OTHER POLICIES
THIS IS VERY IMPORTANT, PLEASE READ CAREFULLY BOOKING, RESERVATION, DEPOSIT:
A deposit of 50% of the total price is due with your reservation. Final payments are due before the departure and for a few special trips, 30 days before your trip starts. We also accept bookings from minors; however we do require the signature of either both the parents or the legal guardian on both, reservation form and liability waiver.
CONFIRMATION LETTER: Upon receipt of the reservation form, release of liability form and deposit, you will receive a confirmation by email followed by an Information Letter with detailed information regarding our contact information, meeting time, departure time.
PAYMENTS: The prices quoted are for payment by cash, draft, wire transfer, cheque or money order. The tour price is payable to Red Chili Adventure Sports Pvt. Ltd., 45 days prior to departure. Failure to pay by that date entitles Red Chili Adventure Sports Pvt. Ltd. to cancel your booking without notice and without refund of the deposit. Prices are quoted in Rupees / US dollars / Euros. For some special trips, the booking date may be up to 2 months before departure.
CANCELLATIONS: If you need to cancel a reservation, please do so in writing (best by e-mail). If we receive your cancellation more than 90 days before the starting date of the trip, we refund 100% of your deposit. Between 90 and 30 days your deposit becomes non-refundable. At less than 30 days notice (after payment is received in full), no refunds can be given. Some trips attract a minimum processing charge. Please check. The tour price is quoted as a package. No partial refunds or credit will be given for services not used. We recommend that you obtain travel insurance upon booking.
HEALTH AND FITNESS REQUIREMENTS: Participants must be in good health and in a good physical condition. It is vital that participants with medical problems make them known to us well before departure. If you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic, or have high blood pressure, you are strongly advised against participating. Our trips generally take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged but it is difficult and expensive. Medical and evacuation expenses will be the responsibility of the participant.
TOUR LEADERS: Our Tour Leaders take their responsibilities seriously and if a Tour Leader believes in his/her judgment that you should not participate in the trip, before your departure, even if you pass your medical, he/she may exclude you from the trip. In this circumstance you will be offered the option of taking another trip considered suitable for you or a full refund. If during a trip the Tour Leader considers you should not participate further he/she may direct you not to continue and you must follow the Tour Leader's instructions. In this case you will not be entitled to any refund. Travel insurance may compensate you depending on the circumstances.
CANCELLED PROGRAMS: If Red Chilli Adventure Sports Pvt. Ltd. has to cancel a trip due to insufficient bookings, you will receive a full refund. Red Chilli Adventure Sports Pvt. Ltd. is not responsible for any additional expenses incurred by the participants in preparation for the trip. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).
TRIP/CANCELLATION/MEDICAL/EVACUATION INSURANCE: This is highly recommended for purposes of covering cancellations and last minute travel changes. Also, all participants should have internationally accepted health insurance for all activities pertaining to the trip, which should include coverage for emergency rescue and evacuation.
ROUTE CHANGES/POSTONEMENT OR DELAY: Red Chili Adventure Sports Pvt. Ltd. may for any reason change the date of departure or conclusion of the tour, or it is possible that a route change, postponement or delay (either in relation to departure or to the duration of the expedition) may become necessary due to inclement weather, snow and ice conditions, political restrictions or any other cause. In the event of a change, postponement or delay, participants have no right to refund of the tour price (in whole or in part) or other compensation for any injury, loss or damage. PACKAGE PRICES: Package prices are based on ground costs, airfares and exchange rates. Red Chilli Adventures Sports (P) Ltd. tries its utmost not to increase tour prices (in full or part), however sometimes increases are outside its control. We reserve the right to amend tour prices (or any part) without notice at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increased fuel costs, airfares, airport charges etc. Any increase in tour prices must be paid prior to the departure date.
EXCLUSION FROM TOUR PRICE: The following items are excluded from the tour price: *visa, passport and vaccination charges; *departure, airport and airline taxes; *extra meals not included in the itinerary; *laundry, postage, personal clothing, medical expenses, personal travel insurance and items of a personal nature; *emergency evacuation charges; and *tips and excess baggage charges. Refer to our trip notes for full details.